How can we help?

An administrator of the lock system invites you by e-mail. Install the SafeXS app, choose the lock system from the invitation, and log in with your e-mail address and password.

That is the second step of the login. It proves that you have access to your e-mail address and links your account to your phone, so that nobody can open your doors with only your password.

Install SafeXS on your new phone and log in again with your e-mail address, password and the code we send you. Your account then moves to the new phone and stops working on the old one.

Bluetooth, to talk to your locks; on Android also location, because Android requires it for Bluetooth scanning; notifications, for doorbell rings and remote openings; and the camera and microphone only for the video doorbell.

Make sure Bluetooth is on and come closer to the lock. Check in the app that your key is valid at this moment. With a battery-powered cylinder, check the battery level in the app.

Yes, if your administrator has given you an offline key for this lock. The app tells you when you are offline and what still works.

Auto-unlock must be allowed for you by an administrator, per lock. Once it is, your phone opens the door when you come near, also with the app in the background. Allow location access ‘always’ so the phone knows when you are near one of your locks.

Switch on admin mode, open Users and add the person’s e-mail address. Then choose the doors and the rights: validity period, offline and remote opening, auto-unlock and admin rights.

Open the lock, choose to share a link, set the start and end date, the number of openings and an optional note, and send it. The guest opens the door from a web page; this requires a gateway at the location.

Open the user and switch off the door, or remove the user. The change reaches every phone straight away.

A simplified view for people who only need to open doors: large lock cards, no admin options. Switch it on in your profile.